Accessibility at IE Hub
This accessibility statement applies to www.iehub.co.uk.
At IE Hub, we believe everyone should be able to access financial support and wellbeing tools with confidence, regardless of their abilities or circumstances.
Accessibility is embedded into the way we design, develop and improve our website and digital services. Following the launch of our redesigned website and refreshed brand, we have invested in creating a more inclusive online experience by combining accessible design, clear language and assistive technology to help every user navigate our website with ease.
Our goal is to provide a digital experience that is welcoming, simple to use and accessible to as many people as possible.
Measures to support accessibility
Accessibility is an important part of our mission to make financial support more accessible for everyone. We support accessibility by:
- Embedding accessibility throughout our website design and development process
- Using clear, intuitive layouts and navigation
- Writing content in plain English wherever possible
- Designing responsive pages that work across desktop, tablet and mobile devices
- Using accessible typography and high-contrast colour combinations throughout the website
- Integrating accessibility tools that allow users to personalise their experience
- Regularly reviewing our website and content to identify opportunities for improvement
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. These guidelines are organised into three levels: A, AA and AAA.
IE Hub has designed and developed its website with WCAG 2.2 Level AA principles in mind and is committed to providing an inclusive digital experience for all users.
We regularly review and improve our website to identify and address accessibility issues and continually enhance the experience for everyone who visits our site. As our website evolves, accessibility remains an integral part of our design, development and content creation processes.
Accessibility efforts
We believe accessibility is an ongoing journey rather than a one-time achievement.
Since launching our redesigned website and refreshed brand, we have invested in creating a more inclusive digital experience by:
- Designing clear, intuitive page layouts and navigation
- Using accessible colour combinations and typography throughout the website
- Writing content in plain English wherever possible
- Building responsive pages that work across desktop, tablet and mobile devices
- Integrating the Recite Me Accessibility Toolbar to provide additional assistive technology and personalisation options
- Regularly reviewing our website and content to identify opportunities for improvement
While we strive to make every page and feature accessible, there may occasionally be areas that could be improved. We welcome feedback from users and are committed to addressing accessibility barriers wherever possible.
Recite Me Assistive Technology
We want as many people as possible to be able to use our website. To provide additional support, we have integrated the Recite Me Accessibility Toolbar, allowing every visitor to customise their experience to suit their accessibility and language needs.
The Recite Me toolbar provides:
- Text-to-speech functionality
- Screen reading support
- Customisable font styles and sizes
- Adjustable line height and letter spacing
- Background and text colour options
- Reading rulers and screen masking tools
- Keyboard navigation support
- Translation into more than 100 languages
- More than 65 text-to-speech voices
- Text-only viewing mode
- MP3 downloads of page content
- Zoom functionality without text spilling off the screen
This means users can:
- Listen to website content
- Change colours and contrast settings
- Modify fonts and spacing
- Navigate using only a keyboard
- Translate content into their preferred language
- Personalise their browsing experience to meet their individual needs
Accessible design
Our refreshed brand has been developed with accessibility and usability in mind.
Across the website we use:
- High-contrast colour combinations for primary content
- Clean, modern typography with accessible fallback fonts
- Clearly labelled buttons, forms and navigation elements
- Responsive layouts that adapt across devices
- Warm, inclusive imagery that supports understanding and engagement
- Simple, supportive language to reduce cognitive load and improve readability
These principles help create a digital experience that is approachable, inclusive and easy to navigate.
Reporting accessibility problems with this website
We're always looking for ways to improve the accessibility of our website.
If you experience difficulty accessing any content or functionality, or require information in an alternative format such as accessible PDF, large print, easy read or audio, please contact us:
Customer Support: support@iehub.co.uk
We aim to acknowledge and respond to accessibility enquiries within 7 working days and will work with you to provide information in an accessible format wherever possible.
Third-party content and functionality
Some areas of our website may include content or services provided by third parties.
Where possible, we work with suppliers who share our commitment to accessibility and encourage them to meet recognised accessibility standards. However, we cannot always guarantee the accessibility of third-party content that sits outside our control.
Technical information about this website's accessibility
IE Hub is committed to making its website accessible and usable for as many people as possible.
Our website has been built with recognised accessibility best practices in mind and is regularly reviewed against the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We continue to monitor and improve the accessibility of our website as new content and functionality are introduced.
Accessibility is supported through the use of:
- HTML
- CSS
- JavaScript
alongside modern web browsers and compatible assistive technologies.
What we're doing to improve accessibility
Accessibility is embedded into our ongoing website development and content processes.
We regularly:
- Review our website for accessibility improvements
- Test new functionality and user journeys
- Monitor colour contrast, readability and navigation
- Review forms and interactive content for usability
- Consider user feedback when making improvements
- Use accessibility checking tools alongside manual reviews
Our aim is to ensure IE Hub continues to provide a simple, inclusive and supportive digital experience for everyone, regardless of their abilities or the technology they use.
Feedback and further support
If you are unhappy with our response to an accessibility concern, you may seek further advice from the Equality Advisory and Support Service (EASS).
Although IE Hub is not a public sector organisation, we voluntarily follow recognised accessibility best practice and are committed to creating an inclusive digital experience for all users.
Statement review
This accessibility statement was originally published on 11 October 2023.
Last reviewed: June 2026
This statement will be reviewed at least annually and updated whenever significant changes are made to the website or its accessibility features.
