Client Privacy Policy
Background
IE Hub is a trading name of Personal Data Management Ltd, and we understand your privacy is important to you and that you care about how your data is used. Therefore, we will only collect and use personal data in the ways described below and in a manner consistent with our obligations and your rights under the law.
Our contact details
- Name: Personal Data Management Ltd
- Trading Name: IE Hub
- Registered Address: Tramshed Tech, Pendyris Street, Cardiff CF11 6BH
- Email: joinup@iehub.co.uk
- Website: https://www.iehub.co.uk/business/
- Data privacy notice reviewed: 12/06/2025
Information about us
Our site is owned and operated by Personal Data Management Limited, a limited company registered in England under company number 11324154.
The type of personal information we collect
We may collect some or all of the following data depending on your site use.
- Name
- Address
- Email address
- Telephone number
- Business name
- Job title
- Payment information
- IP address
- Web browser type and version
- Operating system
How do you use my data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your data, or because it is in Our legitimate business interests to use it. Your data may be used for the following purposes:
- Providing and managing your Account
- Providing and managing your access to Our Site
- Personalising and tailoring your experience on Our Site
- Supplying Our services to you. Your details are required for us to enter into a contract with you
- Personalising and tailoring Our services for you
- Communicating with you. Which may include responding to emails or calls from you.
- Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by using the unsubscribe link in the email)
- We are analysing your use of Our Site and gathering feedback to enable us to improve Our Site and your user experience continually
- Your anonymised data for analytical and statistical purposes will improve our understanding of consumer affordability and debt issues. We may use third parties to assist us in this activity
With your permission and where permitted by law, we may also use your data for marketing purposes, including contacting you by email, telephone, text message and post with information, news, and offers on Our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You will always have the opportunity to opt out.
How long do you keep my data?
We will not keep your data for any longer than is necessary in light of the reason(s) for which it was first collected. Your data will, therefore, be kept for the following periods or, where there is no fixed period, the following factors will be used to determine how long it is kept:
- Five years from the date of submission if you do not use our services;
- For the duration of our provision of services and for six years after that
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You can remove your consent at any time. You can do this by contacting support@iehub.co.uk
- We have a contractual obligation
- Lawful basis
How we store your personal information
Your information is securely stored in the UK and complies with GDPR to ensure your data is safe and secure.
The security of your data is essential to us, and to protect your data, we take many necessary measures, including the following:
- Data encryption
- Intrusion Detection and Prevention
- Access Management
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think needs to be completed
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing - You have the right to ask us to restrict processing of your personal information in certain circumstances
- Your right to object to processing - You have the right to object to processing your personal information in certain circumstances
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances
You are not required to pay any charge for exercising your rights. However, we have one month to respond if you make a request.
Please get in touch with us at dpo@iehub.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@iehub.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://ico.org.uk
