Customer

Business

Home
Our Platform
Digital tools to simplify income and expenditure assessments.

Our Services
Solutions designed to support budgeting and affordability decisions.

"Using IE Hub meant we achieved a sustainable payment plan without a long phone call."
Customer Stories
Real-life success cases using our budgeting platform.

Meet our Team
Learn about the people behind IE Hub’s innovation.

Partnerships & Charities
Collaborations driving financial inclusion and support initiatives.

"IE Hub’s solution gave us a simple, scalable way to identify vulnerable customers and connect them to the support they need."
IE Hub News
Latest updates and insights from the IE Hub team.

Whitepapers
In-depth research and guides on income and expenditure topics.

"IE Hub’s technology transformed the way we manage affordability schemes."
Contact
Arrange a demo

Customer Story

CDER reduced broken arrangements by 16% with IE Hub

Client

CDER Group

Live since

February 2023

Industry

Debt Recovery

The problem

Many vulnerable people facing enforcement action "slip through the net" of traditional support systems, unable or unwilling to engage early.

CDER’s Welfare Team recognised that lengthy phone-based income and expenditure (I&E) assessments were barriers to meaningful support. Assessments lacked consistency, and many arrangements failed due to affordability misjudgements or missing context around customers' life events.

Our solution

CDER and IE Hub created a self-serve I&E tool for customers to securely share finances, upload documents, and update debts online at their own pace-without pressure.

IE Hub collaborated with CDER to integrate the tool across letters, emails, SMS, website, and live chat. CDER's team received thorough training, with ongoing feedback between IE Hub and CDER's Welfare Team to ensure the solution adapted to user needs.

The results

In the first year, CDER experienced a 56% rise in sustainable payment arrangements. Thousands of customers used IE Hub’s tool to identify £7.3m in unclaimed benefits.

Efficiency improved as vulnerability assessments at Compliance Stage increased by 26.5%, while call times dropped 17%. Broken payment plans among vulnerable customers fell by 16%. Customer satisfaction was high, with 91% feeling more able to set up a payment plan and 73% reporting reduced anxiety about debt.

56%

Increase in arrangements within 12 months

£7.3m

Unclaimed benefits identified for vulnerable customers

16%

Reduction in broken arrangements

IE Hub enables customers to easily share their financial circumstances to agree affordable and sustainable arrangements.

Louise

Safeguarding and Community Partnership Lead

Arrange your no-obligation demo with IE Hub today...

Arrange a demo

IE Hub is a trading name of Personal Data Management Ltd. Company number: 11324154. Main trading address: Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH. ISO 27001 and ISO 9001 Certified. ICO registration number: ZA378793.