Barriers included low Priority Services Register (PSR) uptake, minimal awareness of social tariffs and benefits, and limited literacy or digital confidence to apply for support.

With the GDNs, we launched digital tools and campaigns that automatically assessed benefit eligibility, educated 1.7 million households through multi-channel outreach, and integrated PSR support and vulnerability flags into customer journeys.

In one year, £26 million in unclaimed benefits was uncovered. By providing vulnerable households with the tools, confidence, and support to access entitled help, IE Hub has improved outcomes, reduced hardship, and boosted financial resilience for thousands of UK families.