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Customer Story

JTR increased offer from £10 to £100 using IE Hub

Client

JTR Collections

Live since

2024

Industry

Debt Recovery

The problem

JTR Collections was contacted by a customer owing over £2,000 in council tax. The customer proposed repaying £10 monthly, which would take over 16 years.

Like many firms, they faced challenges in conducting thorough income and expenditure assessments over the phone - especially when trying to manage time effectively while still supporting vulnerable individuals fairly and ethically.

Our solution

JTR referred the customer to IE Hub’s digital income and expenditure platform. The customer completed the I&E online that day and shared it securely with JTR, avoiding lengthy phone calls and allowing them to proceed at their own pace.

Using IE Hub’s CRM integration, JTR accessed the I&E data, assessed the customer’s surplus, and adjusted the repayment plan for verified affordability. The new £100/month arrangement was updated in the system, providing transparency and peace of mind.

The results

JTR agreed on a realistic repayment plan with the customer-10 times higher than the original offer-improving recovery without causing hardship.

The use of IE Hub’s platform helped eliminate friction, reduced call handling time, and allowed the customer to feel more in control. The digital journey improved efficiency, while maintaining a human, supportive approach to repayment conversations.

10x

Increase in monthly repayment after digital assessment

£100 pcm

Affordable repayment secured using real-time data

0 calls

Required to agree a new payment plan

Using IE Hub meant we achieved a sustainable payment plan without a long phone call.

Michael

Operations Director

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