IE Hub is proud to announce that we have been recognised with three major accolades at the 2025 Credit & Collections Technology Awards, marking an important milestone for our team, our partners, and the organisations who rely on our platform every day.
Held at Manchester’s Midland Hotel, the awards celebrate excellence and innovation across the UK credit and collections industry. We are pleased to share that IE Hub took home:
Best Affordability Assessment Solution
Best Vulnerable Customer Identification & Screening Solution
Technology Innovator – Person of the Year, awarded to our CEO, Dylan Jones
These awards are judged by an independent panel of industry experts and highlight the high standards the sector is expected to meet – from compliance and fair customer outcomes to technological innovation that strengthens support for financially vulnerable households.
A recognition of what matters most: better outcomes for customers
At IE Hub, our mission has always been clear: to make budgeting and income-and-expenditure sharing simple, transparent and accessible, particularly for people who may be facing financial stress.
Being recognised for both our affordability tools and our vulnerable customer identification capability affirms the impact of the work we do for creditors and customers across the UK. These two areas remain central to improving decision-making, enhancing customer engagement, and ensuring people get the support they need at the right time.
“We are honoured to receive these awards, and I’m incredibly proud of what our team has achieved.
Being recognised for our affordability and vulnerable customer solutions – and receiving the Technology Innovator of the Year Award – reinforces the importance of our mission.
IE Hub’s success is down to the team behind me, and we will continue to push boundaries to ensure people facing financial challenges get the support and tools they deserve.”
What this means for our clients
For creditors, housing providers, utilities, and financial service organisations, these awards reflect the continued reliability and quality of the IE Hub platform:
Stronger affordability insights
Our affordability assessment solution continues to evolve, giving clients access to clear, accurate and up-to-date customer information that supports responsible decision-making.
Enhanced vulnerability identification
With regulatory expectations continuing to rise, our award-winning approach helps organisations respond proportionately, compassionately and compliantly.
Continued innovation
Dylan’s Technology Innovator award recognises the forward-thinking approach that underpins our development roadmap. Clients can expect ongoing improvements, new features and continued investment into tools that make life easier for both you and your customers.
Looking ahead
As we continue to expand our impact across the UK, our focus remains the same: improving customer experience, supporting better outcomes and offering technology that works for real people in real financial difficulty.
We’re incredibly grateful to our partners and clients for their collaboration and trust. These achievements are shared with every organisation working with us to make financial journeys fairer, clearer and more manageable.
We’re incredibly grateful to our partners and clients for their collaboration and trust. These achievements are shared with every organisation working with us to make financial journeys fairer, clearer and more manageable.
