We at IE Hub are delighted to announce a new partnership with Bristol Water, aimed at supporting customers who need extra help across the Bristol region.
With the cost-of-living crisis impacting so many people in the UK, our collaboration comes at a critical time. This partnership is a significant step towards providing much-needed assistance, ensuring we make a meaningful impact where it’s needed most.
A Deep Dive into Bristol Water
For over 170 years, Bristol Water has been a foundation of the Bristol community, the company not only focuses on reducing ecological impact but also emphasises strong community engagement and customer care.
Enhancing Customer Support Through Partnership
The partnership will enable Bristol Water users to share their personal situation quickly and securely via the IE Hub platform, to receive customised advice and assistance promptly. This enhanced communication is designed to accelerate the support process, providing significant relief to those who need it most.
Stephanie Martin, Customer Experience Project Manager, from Bristol Water, said, “This collaboration with IE Hub will allow us to leverage Income and expenditure technology to better identify and assist our customers experiencing hardship, ensuring everyone has access to essential services regardless of their financial situation.”
What Customers Can Expect
Customers engaging with Bristol Water will notice a streamlined approach to sharing their affordability information and declaring any extra support needs they might have. Alongside this, customers will have access to personalised assistance. The IE Hub platform ensures clearer, more confidential interactions between customers and Bristol Water, leading to better management of individual challenges. These improvements are particularly crucial given Bristol Water’s commitment to accessibility and its broad array of customer support options.
Mark McElvanney, IE Hub Client Services Director, commented “The potential of this partnership really excites us, not just for IE Hub and Bristol Water but most importantly for the customers we serve. By integrating our technologies with Bristol Water’s extensive network and dedication to community support, we are set to create substantial, positive change”.
“This partnership forms a core part of our wider goal to simplify financial and vulnerability communications for everyone, no matter their situation. We are eager to see the benefits of this partnership unfold and are dedicated to continuing our efforts to empower customers across the UK.”
Stay tuned
Stay tuned for further updates on this exciting venture. Together with Bristol Water, we are committed to ensuring that every customer, regardless of their circumstances, receives the essential services and support they need to effectively manage their financial health.
