We're pleased to announce a new partnership with Shawbrook, one of the UK's leading specialist lenders.
The partnership will see IE Hub support customers across several Shawbrook brands, including The Mortgage Lender, Bluestone Mortgages and JBR Capital, helping more customers access a simpler, more connected approach to sharing their financial information.
For customers experiencing financial difficulty, repeating the same income and expenditure information to multiple organisations can be frustrating, time-consuming and, in some cases, a barrier to engagement.
That's exactly the problem IE Hub was built to solve.
Making affordability journeys simpler
IE Hub allows customers to complete one secure digital budget and share it with multiple organisations, reducing duplication and removing unnecessary friction from the process.
Rather than repeatedly explaining their circumstances, customers can focus on what matters most: finding a sustainable way forward.
For organisations, this means access to a clearer picture of a customer's financial situation, helping teams spend less time gathering information and more time supporting customers.
Supporting people, not replacing them
Technology should make good conversations easier, not replace them.
That's why IE Hub has always been designed to support the people behind the process. By handling the administrative side of collecting and sharing financial information, our platform helps colleagues focus on understanding individual circumstances, identifying vulnerabilities and delivering the right outcomes.
As Leighton Grew, Collections Director at Shawbrook, explains:
"We believe the best customer outcomes come from combining the right technology with the expertise and judgement of our people. IE Hub is a good example of that philosophy in practice. It handles the administrative complexity of sharing financial information digitally and efficiently, freeing our colleagues to focus on what they do best: understanding individual circumstances and providing genuinely tailored support."
Damian Chapman, Director of Income Generation at the Money Advice Trust, the charity that runs National Debtline, added:
A partnership built around customer outcomes
We're delighted to welcome Shawbrook's brands to the growing IE Hub network.
"We are really pleased to welcome Shawbrook's brands to our network. Shawbrook is a highly regarded name in specialist lending and their adoption of IE Hub across multiple brands is a strong endorsement of what we have built.
As we continue to grow, expanding across different financial product types is central to broadening our reach and impact. This partnership is a significant step in that journey."
Why this matters
Across the industry, expectations around customer support continue to evolve. Customers want simple, digital experiences. Organisations want better engagement and more accurate affordability information. Regulators expect firms to deliver fair outcomes.
The organisations seeing the greatest success are those finding ways to achieve all three.
By joining the IE Hub network, Shawbrook is helping create a more connected experience for customers while reducing unnecessary effort for both customers and colleagues.
Looking ahead
This partnership is another exciting step in IE Hub's growth and our mission to make affordability assessments easier, more connected and more compassionate.
We're looking forward to working closely with Shawbrook and supporting even more customers across the specialist lending sector.
